Shipping

  • Free shipping within New Zealand, except for sale goods under $100
  • Sale Goods up to $100 will have an added courier charge of $15.00
  • We use NZ Post for all our deliveries.
  • We require a signature upon delivery for overseas deliveries, so please have someone at the delivery address to sign for goods received.
  • Shipping costs for overseas customers, Australia NZ$20.00,
    International - Europe, USA, NZ$50.00
  • The estimated time for delivery in New Zealand is 3 - 6 days.
  • Estimated time of delivery for overseas customers is 10 - 14 days.

Payment

  • We accept Mastercard, Visa and American Express.
  • All transactions are processed in New Zealand dollars.
  • For our New Zealand customers, all prices on our website are in New Zealand dollars and include GST.
  • For customers outside of New Zealand, please note that the price advertised might not be the same price charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
  • We do not keep records of your credit card details. As soon as your credit transaction has been approved the information will be deleted from our system for your protection and privacy.

Returns

  • No refunds or exchange on sale goods
  • Footwear purchased online may be returned for an exchange of size or refund within 7 days of receiving delivery providing the shoes have not been worn or damaged in any way. The shoe box and packing must be in the original condition and accompanied by the receipt.
  • When we receive shoes back we will inform you by email when the shoes have arrived at our office.
  • On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition.
  • Please feel free to contact us about deliveries or returns

This privacy statement applies to all information collected by Andrea Biani Shoes Ltd and the Andrea Biani online store.

Privacy Statement

Andrea Biani recognizes the importance of security and the privacy of our customer's personal information. We adopt a strict policy when it comes to protecting the privacy of any information submitted to us.

Your information will not be used for any unsolicited communication without your prior consent.

Andrea Biani Shoes Ltd complies with the Privacy Act 1993 and the Unsolicited Electronic Messages Act 2007

Information we collect

This applies to all information collected or submitted through www.andreabiani.co.nz

In order to provide our customers with the best possible service www.andreabiani.co.nz collects the information that is provided to us by the customer. This may include personal information such as name, email address etc.

We do not collect or store any credit card information on our database.

How we use this information

If through www.andreabiani.co.nz you provide us your name and email address we may contact you with information about Andrea Biani and our products. We only communicate with you via your email address with your permission. Andrea Biani will not disclose any personal information about you without your consent; unless.

  • The use or disclosure is required or permitted by law
  • The assets or operations of Andrea Biani Shoes Ltd are transferred to a third party
  • We believe it necessary to protect the rights, property or personal safety or another person and/or Andrea Biani Shoes Ltd

Andrea Biani Shoes Ltd does not sell or rent out any information provided to us by our customers.

Finally we never use or share any personally identifiable information that has been provided to us online in any ways other then described above.

How you can access your information

You can access all your personally identifiable information that we collect online by contacting us. To protect your privacy and security we will also take reasonable steps to verify your identity before releasing this information or making any changes to it.

Should you wish to have your information removed from us at any time you can do this by making contact with us outlining your concerns.

By the use of this website you consent to the collection use and disclosure of the information you provide to us as disclosed in this privacy policy. Andrea Biani Shoes Ltd may occasionally make changes to our privacy policy and for this reason you should review this page from time to time. However if any changes are made in our privacy policy that refers to the use of your personal information not previously disclosed you would be personally notified prior to this taking effect.

Andrea Biani - Sizing Guide